By Victoria Dolan

After 32 years at the Hull branch of Rockland Trust bank, Assistant Manager Kathy Concannon is saying goodbye and retiring with assurances that she will be missed.

Concannon has worked for Rockland Trust since 1986, starting at a branch in Cohasset. After growing up in Norwell, but living in Hull since 1978, she was asked to transfer to Hull in 1990. She worked her way up from the teller position she held in Cohasset and is retiring as the assistant branch manager and the customer service “platform” position.

“Every day is an experience,” Concannon said this week of her job, which she will be leaving on July 29. She loves working in customer service, and says it taught her “how to deal with people.”

Her secrets?

“Listen, don’t judge – everybody is different,” she said.

Perhaps this philosophy is what has made her such a staple of the Hull community, and encouraged the level of client retention at the Hull Rockland Trust.

“People have stayed faithful to Rockland Trust,” she said. “Thank you for your loyalty and relationships.”

It’s mostly the relationships she’s formed that have kept Concannon in Hull for so long. Both of her children went to school in Hull, and she loves “the beauty of the ocean and the atmosphere.”

Concannon has had some notable accomplishments during her 36-year tenure, from being honored for Best Customer Service in 2009 to not being robbed once in her career. 

“She’s an icon in the community,” said Manager Jessica Abbott. “It’s going to be a big loss for the bank, but an even bigger loss for the community.”

So what’s next for Concannon? Right now, she’s just looking forward to the next stage of her life. She’s planning on “spending time with the grandbabies before they go back to school,” and “going to see Christmas school concerts.” 

Concannon also has some trips planned that were delayed due to COVID19. She’ll be going on a cruise in August, as well as visiting Italy in October. 

“I’m ready for the next phase,” she added. “It’s been a long time.”